Reference

How We Protect Your Account Information

We collect only what we need to run your x999 account — payment details for bKash, Nagad and Rocket deposits, device identifiers for login security, and game history to track your balance.

Encrypted wallet dataNo third-party salesAccount deletion on requestLocal Bangladesh storageMobile session security

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Data We Gather to Run Your Account

x999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account we ask for your mobile number, preferred payment method — bKash, Nagad or Rocket — and a device identifier so we can verify login attempts from Dhaka, Chittagong or Sylhet. We log each deposit and withdrawal to keep your wallet balance

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accurate and to meet verification requirements that apply in eligible Bangladesh regions. Game sessions generate play history — which slots you opened, which live tables you joined, which cricket markets you browsed — so we can show you recent activity and flag any unusual patterns. We
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store IP addresses and session timestamps for security. We never ask for bank passwords or bKash PINs; those stay inside your own wallet app. Cookies track your login state and language preference across visits. All data sits in encrypted databases and access is limited to our
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account-support and compliance teams. If local Bangladesh law requires us to verify identity before a withdrawal, we may request a national ID scan; that document is encrypted immediately and deleted after verification unless regulation requires us to keep it. Availability of our platform depends on your
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local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Data Security Measures We Use

We encrypt every bKash, Nagad and Rocket transaction before it touches our servers, hash all login credentials, and run automated scans for unusual access patterns from unfamiliar devices. Your game history and wallet balance live in separate databases so a breach in one layer cannot expose the other. We retain account records for as long as your profile stays active plus any period local Bangladesh regulation requires after closure.

Payment Encryption Every deposit and withdrawal request — whether from bKash, Nagad or Rocket — travels over an encrypted channel and we store only the transaction reference, not your wallet PIN. Your payment app handles the sensitive authentication so we never see your password.

Cookie Use We set a session cookie when you log in to keep you signed in across the lobby, slot rooms and sportsbook. A preference cookie remembers your language choice. You can delete these in your browser settings anytime; doing so will log you out and reset your interface language to English.

Account Deletion Process Request closure through live chat or the account-settings panel. We freeze your balance immediately, process any pending withdrawal to your registered bKash, Nagad or Rocket wallet, then delete your profile and play history within seven working days unless local law requires us to keep audit logs longer.

Data Retention Period Active accounts and their transaction logs stay on file indefinitely. After you close your account we keep identity-verification records and financial logs for the minimum period required by regulation in eligible Bangladesh regions, then permanently delete them. Session logs and cookie data expire automatically after ninety days of inactivity.

PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what personal information we hold, request a correction, or ask us to delete your account entirely, reach out through any of these channels. Our support team in Bangladesh handles data requests during business hours and will confirm receipt within one working day.

Team online

Live Chat Privacy Request

Open the chat widget in your account dashboard, select Privacy Enquiry from the menu, and describe what you need — view your stored data, correct a mobile number, or request full account deletion. Our agents respond within minutes during support hours.

Email Data Request

Send your request to the support email listed in your account settings. Include your registered mobile number and briefly explain whether you want to view, update or delete your information. We reply within one business day with next steps.

Account Settings Panel

Log in, navigate to Privacy under your profile menu, and submit a data request directly. You can download a copy of your account history, update your payment preferences, or start the account-closure process without contacting support.

Privacy Policy Questions from Bangladesh Members

We collect your mobile number, your chosen payment method — bKash, Nagad or Rocket — a device identifier for login security, and your IP address. We also log every deposit, withdrawal and game session to keep your wallet accurate and flag suspicious activity.

No. We store only transaction references, not your wallet password or PIN. We never sell your payment data to third parties and we never share it for marketing. The only exception is if local Bangladesh law requires us to disclose records to a regulator.

Yes. Log in, go to Privacy under your profile menu, and click Download My Data. You will receive a file containing your account history, deposit and withdrawal logs, game sessions and stored preferences within one business day.

Open live chat or go to Account Settings and select Close Account. We process any pending withdrawal to your registered bKash, Nagad or Rocket wallet, then delete your profile and play history within seven working days unless regulation requires us to keep audit logs.

We use a session cookie to keep you logged in and a preference cookie to remember your language. Both are essential for the site to work. You can delete them in your browser settings but you will be logged out and your language preference will reset.

Active accounts stay on file indefinitely. If you close your account we keep identity-verification and transaction records for the minimum period required by local Bangladesh regulation, then permanently delete them. Session logs expire after ninety days of inactivity.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoNagad Fastpay InfoTerms & Conditions

How We Protect Your Account Information

Data Security Measures We Use

Contact Us About Your Data

Live Chat Privacy Request

Email Data Request

Account Settings Panel

Privacy Policy Questions from Bangladesh Members

01 What personal data does x999 collect when I open an account?

02 Do you share my bKash or Nagad details with anyone else?

03 Can I see all the information you hold about me?

04 How do I delete my x999 account and all my data?

05 What cookies does x999 use and can I turn them off?

06 How long do you keep my account data after I stop playing?

Privacy Policy

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